Privacy Policy

1. Who We Are

Noco Pressure & Softwash ("we," "us," or "our") is a pressure washing and roof softwashing business based in Northern Colorado, serving Greeley, Fort Collins, Loveland, Windsor, Evans, and surrounding communities. This Privacy Policy explains what information we collect when you visit [nocopsw.com] (the "Site") or contact us, how we use it, and the choices you have.

By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.

2. Information We Collect

2.1 Information You Provide Directly

When you fill out our contact form, email us, or otherwise reach out, we may collect:

Your name
Email address
Phone number (if you provide one)
Service address or general location
Details about the service you are inquiring about (surface type, square footage, timing, etc.)
Any other information you choose to include in your message

We collect this information only because you chose to send it to us to receive a response, a quote, or a service.

2.2 Information Collected Automatically

When you visit the Site, our analytics provider and we may automatically collect certain technical information, including:

IP address (typically truncated or anonymized)
Browser type and version
Device type and operating system
Referring website
Pages visited on our Site and time spent on each
Approximate geographic location (city/region level, derived from IP address)
Date and time of your visit

This information is collected through cookies and similar technologies, as described in Section 5.

2.3 Information We Do Not Collect

We do not collect payment card information through the Site. We do not knowingly collect sensitive personal information such as Social Security numbers, financial account numbers, health information, or government ID numbers. Please do not send this type of information through our contact form or email.

3. How We Use Your Information

We use the information described above to:

Respond to your inquiries and provide quotes
Schedule and perform services you request
Follow up after service to confirm satisfaction
Send occasional updates about our services (only if you opt in or have an existing customer relationship)
Understand how visitors use our Site so we can improve it
Comply with legal obligations and protect our legal rights

We do not sell your personal information, and we do not use it for targeted advertising.

4. How We Share Your Information

We share information only in these limited circumstances:

Service providers. We use Google Analytics (GA4) to measure Site traffic. Google processes anonymized usage data on our behalf. See Google's privacy practices at policies.google.com/privacy.
Legal requirements. We may disclose information if required by law, subpoena, court order, or to protect the rights, property, or safety of our business, our customers, or others.
Business transfer. If we merge with, are acquired by, or sell substantially all of our assets to another company, customer information may be transferred as part of that transaction. We will notify you of any such change.

We do not sell your personal information to third parties, and we do not share it for cross-context behavioral advertising.

5. Cookies and Analytics

Our Site uses cookies — small data files stored on your device — to make the Site work and to help us understand how it is used.

Google Analytics 4 (GA4) is the only third-party analytics service we use. GA4 uses cookies to generate anonymized reports about Site traffic and user behavior. We have configured GA4 to anonymize IP addresses where the feature is available. We do not use GA4 data for advertising.

You can control cookies through your browser settings and can opt out of Google Analytics specifically by installing the Google Analytics Opt-out Browser Add-on.

6. Your Privacy Rights

6.1 Colorado Residents

Under the Colorado Privacy Act (CPA), Colorado residents have the right to:

Access the personal data we hold about you
Correct inaccurate personal data
Delete personal data we have collected from you
Obtain a portable copy of the personal data you provided to us
Opt out of the sale of personal data, targeted advertising, and certain profiling (we do not engage in any of these activities)
Appeal our decision regarding any of these requests

To exercise any of these rights, email us at [info@nocopsw.com] with the subject line "Privacy Request." We will respond within 45 days as required by Colorado law. We may need to verify your identity before fulfilling your request.

6.2 Other U.S. Residents

If you reside in another U.S. state with privacy legislation (California, Virginia, Connecticut, Utah, and others), you may have similar rights. Contact us at the email above and we will address your request in accordance with applicable law.

7. Children's Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us at [info@nocopsw.com] and we will promptly delete it.

8. Data Security

We take reasonable measures to protect the information you send to us, including using secure email, limiting access to authorized personnel, and following standard security practices for a small business. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain contact form submissions and customer records for as long as reasonably needed to respond to your inquiry, provide services, maintain business records, and comply with tax and legal obligations — typically no longer than seven years from your last interaction with us. Analytics data is retained according to Google Analytics' default settings.

You may request deletion of your information at any time by contacting us at [info@nocopsw.com], subject to any records we are legally required to keep.

10. Third-Party Links

Our Site may contain links to third-party websites, such as social media platforms or our Google Business Profile. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of the page. If the changes are significant, we will provide a more prominent notice. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise a privacy right, contact us at:

Noco Pressure & Softwash Email: [info@nocopsw.com] Website: [nocopsw.com] Service Area: Greeley, Fort Collins, Loveland, Windsor, Evans, and surrounding Northern Colorado