Refund Policy

Overview

Noco Pressure & Softwash provides on-site cleaning services — pressure washing, soft washing, roof cleaning, and related work. Because our services involve labor, consumable chemicals, fuel, travel time, and equipment wear, and because completed service cannot be undone or returned, all sales are final and we do not issue cash refunds.

In place of refunds, we stand behind our work with a Re-Service Satisfaction Guarantee, described below. Our goal is that every customer is happy with the result. If something falls short, we want the chance to make it right.

1. All Sales Final — No Cash Refunds

Once service has been performed, payment is non-refundable. This includes:

Full-service cleanings (residential and commercial)
Partial services where we have started work in good faith
Services performed at the customer's direction, even if the outcome is not as the customer hoped
Services where the limitations were disclosed in advance (see Section 4)

We do not issue partial refunds, price adjustments after work is complete, or credits toward future service in lieu of cash.

2. Re-Service Satisfaction Guarantee

If you are not satisfied with a service we performed, contact us within seven (7) calendar days of the completion date. We will inspect the area and, at our discretion, re-clean any surface that did not meet the standard we committed to at the time of the quote — at no additional cost to you.

This is our sole and exclusive remedy. The Re-Service Guarantee is offered in place of a refund, not in addition to one.

How to Request a Re-Service

Email us at [info@nocopsw.com] with the subject line "Re-Service Request"
Include the service address, service date, and a clear description of the issue
Attach photos of the area of concern if possible
We will respond within two business days to schedule an inspection or re-service visit

3. What the Guarantee Covers

The Re-Service Guarantee covers surfaces we cleaned that:

Still show organic growth (algae, mildew, moss) that our service was intended to remove
Have visible streaking, striping, or missed areas attributable to our work
Do not match the results we verbally or in-writing committed to at the time of quoting

4. What the Guarantee Does Not Cover

The Re-Service Guarantee does not apply to:

Pre-existing damage — stains, etching, oxidation, paint failure, rust bleeding, rotted wood, failed sealants, loose mortar, cracked concrete, or similar conditions that existed before our visit. We photograph and disclose these whenever reasonably visible during the quote.
Results we disclosed as unlikely before work began. Some stains (deep rust, paint overspray, vehicle leaks that have penetrated porous concrete, mineral deposits in concrete, and others) may not fully release even with specialty chemicals. When we know this up front, we tell you before we start, and any remaining staining is not covered.
Re-soiling over time — organic regrowth is normal and depends on shade, moisture, tree cover, and climate. A Re-Service is not a re-cleaning months later.
Damage or changes the customer caused after our service was completed.
Areas not included in the original scope of work. If it wasn't on the quote, it wasn't cleaned.
Cosmetic preferences that do not reflect a defect in our work — for example, requests to "go darker" or "make it look newer" beyond what the surface can support.
Service performed more than seven (7) days ago without a prior request on file.

5. Deposits and Cancellations

For jobs requiring a deposit (typically commercial work or residential jobs over a certain size, as noted on the quote):

Deposits are refundable if you cancel more than 48 hours before the scheduled service date.
Deposits are non-refundable if you cancel within 48 hours of the scheduled service, since we have already declined other work to reserve that time slot.
Deposits may be applied to a rescheduled date within 30 days at no penalty, provided notice is given before the 48-hour window.

6. Weather, Rescheduling, and No-Fault Cancellations

Pressure washing and soft washing depend on weather conditions. Our chemicals have temperature, wind, and precipitation requirements to work safely and effectively.

If we need to reschedule due to weather, you will not be charged any rescheduling fee, and your deposit (if any) carries over to the new date.
If you need to reschedule due to an emergency or scheduling conflict with at least 24 hours' notice, we will accommodate a new date at no charge.
Same-day customer cancellations (less than 24 hours' notice) may forfeit the deposit, since our travel and preparation are already underway.

7. Chargebacks and Payment Disputes

If you have a concern about a service, we strongly prefer you contact us directly before disputing the charge with your credit card company or bank. We are a small local business and we take every concern seriously.

Initiating a chargeback without first contacting us and giving us a reasonable opportunity to inspect and, if appropriate, re-service the work may result in:

Loss of eligibility for the Re-Service Guarantee on that job
Collection activity for any amounts ultimately found due after a dispute is resolved in our favor
Reporting to collections and, where applicable, small claims filing

We would much rather solve the issue in person than through a dispute process.

8. Services Performed in Good Faith

Our technicians perform every service in good faith using professional equipment, appropriate chemistry, and industry best practices. The outcome of any cleaning service depends in part on conditions we cannot control — surface age, past maintenance, underlying damage, and the nature of the staining. A service performed professionally, even if the result is not visually perfect, is still a service rendered and is not subject to refund.

9. Limitation of Liability

Our total liability for any claim relating to a service is limited to the amount you paid for that specific service, and our sole remedy is the Re-Service Guarantee described above. We are not liable for indirect, incidental, or consequential damages.

10. Questions

If you have questions about this policy before booking, please ask. We would rather have a clear conversation in advance than have a misunderstanding after the job is done.

Noco Pressure & Softwash Email: [info@nocopsw.com] Phone: [970-218-5296] Service Area: Greeley, Fort Collins, Loveland, Windsor, Evans, and surrounding Northern Colorado